San Antonio
Texas Oncology-San Antonio Downtown
1.06
1.06
Overview
Dr. Deepthi Thotakura specializes in hematology and in medical oncology, and is board certified in hematology, internal medicine, and medical oncology.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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Quality
Overall
Innovativeness
Pricing
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The business location under review offers high-quality services, however, with significant room for improvement in terms of patient experience and communication. The staff, particularly those at the front desk, seem to be frequently unfriendly, short, and dismissive. There have been numerous complaints about rude and unhelpful front desk staff, and in some cases, this has led to patients canceling their appointments and seeking care elsewhere.While there are some exceptional medical professionals, such as Dr. Portillo and Dr. Dahm, who are well-regarded for their bedside manner and patient care, there seems to be a lack of consistency across the board. The staff's attitude and behavior towards patients can vary greatly depending on the situation, with some patients being treated with kindness and compassion while others are met with disdain and rudeness.The office's policies and procedures for handling patient complaints and concerns also seem to be lacking. In many cases, patients have reported feeling frustrated and unheard when trying to address issues, and in some cases, they have been left to deal with the consequences of poor communication and service on their own.In terms of pricing, the business seems to be competitive and offers a range of services at reasonable costs. However, there have been some concerns raised about the accuracy of billing and the lack of transparency in pricing.Overall, while the business has some strengths, particularly in terms of medical care and services, it needs to work on improving patient experience and communication. By doing so, it can build trust and loyalty with its patients, which is essential for long-term success.The facility is clean and well-maintained, with a wheelchair-accessible entrance, parking lot, and restroom. However, there have been some issues with wait times, with one patient reporting a wait of over two hours to be seen. The office's hours of operation are standard for a medical facility, with extended hours on weekdays but no weekend appointments.Given the number of complaints and concerns raised by patients, it is clear that the business needs to take a closer look at its policies and procedures to ensure that patients receive the high-quality care and service they deserve. By making changes and improvements in these areas, the business can better meet the needs of its patients and establish a positive reputation in the community.
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Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Medical Service
Other Medics
Hematologist
Oncology
Cancer treatment center
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