The business has a solid reputation with a moderate rating of 4.5 out of 5. The quality of service is generally good, with many customers praising the expertise and care of the nail technicians, particularly Jenny, Tiffany, and Hana. The pricing is considered reasonable, with most customers feeling that they get good value for their money. However, there are some concerns about innovativeness, as some customers have reported that the business has not kept up with the latest trends or technologies.The business has a strong commitment to customer satisfaction, with many customers praising the friendly and welcoming atmosphere. The staff is often described as professional and attentive, with some customers noting that they are willing to go above and beyond to ensure customer happiness. The business also appears to be LGBTQ+ friendly, which is a significant plus for many customers.One issue that has been raised by some customers is the consistency of service. A few customers have reported that they have received different levels of service from different technicians, and that some technicians may not have the same level of expertise as others. Additionally, there have been some concerns about the cleanliness and sanitation of the business, with one customer reporting that they saw a technician reuse a tool without sanitizing it.Overall, the business has a strong reputation and a loyal customer base, but may benefit from addressing some of the concerns around consistency and sanitation.