The business has an average rating of 4.0, which suggests a generally positive experience for customers. However, the quality of service seems to be a mixed bag, with some customers expressing dissatisfaction. The pricing is relatively high, but it's not a major concern for most customers. The business is somewhat innovative, but it could do more to stand out from the competition.The reviews suggest that the business has a strong team of medical professionals, including Dr. Franklin and his staff. However, some customers have reported negative experiences with the front desk staff and the billing process. It's also worth noting that some customers have reported issues with Dr. Franklin's bedside manner, which has been a point of contention for some patients.The business has a wheelchair-accessible location, which is a positive feature. However, some customers have reported issues with long wait times and a lack of communication from the staff. It's also worth noting that the business has a relatively limited schedule, with no evening or weekend hours.Overall, the business has a lot of potential, but it needs to work on improving its customer service and communication to ensure a positive experience for all patients.