San Antonio
The Lodge at Westover Hills
11.88
11.88
Overview
At Management Support we are dedicated to providing the best in apartment homes. To learn more about our apartment communities, please visit our website.
Features
Fitness center
Swimming pool
Wheelchair accessible entrance
Dog park
Wheelchair accessible parking lot
Dogs allowed
Pets welcome
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Pricing
Overall
Quality
Innovativeness
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The Lodge at Westover Hills is a rental property located at Building 9931, Hyatt Resort Dr Drive, San Antonio City. It has a mix of positive and negative reviews from residents and visitors. The complex has a rating of 3.2 out of 5 stars based on third-party reviews.One of the biggest issues with the property is the high cost of rent and utilities, with some residents reporting outrageous charges for things like trash removal and water bills. However, some residents also praise the friendly and helpful staff, including leasing agents like Hilary, who are known for their exceptional customer service.The property has a variety of amenities, including a swimming pool, fitness center, and dog park. However, some residents have reported issues with maintenance, including long wait times for repairs and a lack of transparency about the work being done.Despite the issues, many residents have reported a sense of community and camaraderie at the property. The complex has hosted various events and activities, including holiday celebrations and game nights. However, some residents have reported issues with noise and disruption from neighboring units.One of the biggest concerns for residents is the property's handling of move-out charges. Some residents have reported being charged exorbitant fees for damages and cleaning, even when they have left the property in good condition. This has led to a sense of mistrust among some residents, who feel that the property is more interested in making a profit than in providing good customer service.Overall, The Lodge at Westover Hills is a complex property with both positive and negative aspects. While it has a range of amenities and a sense of community, it also has issues with maintenance, move-out charges, and customer service. Residents should be aware of these issues before making a decision about renting at this property.One major issue with the property is the high turnover rate of staff, which can lead to confusion and inconsistency in communication. Some residents have reported difficulty getting in touch with the front office, and feeling like they are constantly having to repeat themselves to new staff members. This can be frustrating and time-consuming, especially when trying to resolve issues with maintenance or other concerns.Another issue is the lack of transparency around move-out charges. Some residents have reported being charged for damages and cleaning that they did not cause, or being charged for repairs that were not necessary. This can be unfair and frustrating, especially when residents feel like they have been honest and transparent about their property condition.Despite these issues, many residents have reported a sense of community and camaraderie at the property. The complex has hosted various events and activities, including holiday celebrations and game nights. However, some residents have reported issues with noise and disruption from neighboring units, which can be a concern for those who value quiet and peace.Overall, The Lodge at Westover Hills is a complex property with both positive and negative aspects. While it has a range of amenities and a sense of community, it also has issues with maintenance, move-out charges, and customer service. Residents should be aware of these issues before making a decision about renting at this property.
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