San Antonio
The Palms Pet Resort & Spa
14.28
14.28
Overview
The Palms Pet Resort & Spa offers luxurious boarding, grooming, and daycare accommodations for dogs and cats in the San Antonio area.
Features
Wheelchair accessible parking lot
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Pricing
Innovativeness
Overall
Quality
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The Palms Pet Resort & Spa is a reliable and trustworthy pet care facility that offers a wide range of services, including boarding, grooming, training, and daycare. The staff is friendly and welcoming, and the facilities are clean and well-maintained. However, some customers have reported issues with communication and customer service, particularly with one staff member who was described as unprofessional and defensive.The resort's location on Bandera Rd in Helotes is convenient, and the working hours are well-suited for busy pet owners. The website is user-friendly, and the phone number is easily accessible.One of the standout features of The Palms is its commitment to providing high-quality care for pets. The staff is knowledgeable and experienced, and they take the time to understand each pet's individual needs and personality. The resort's training programs are highly effective, and many customers have reported significant improvements in their pets' behavior.However, some customers have reported issues with the resort's pricing, with some services being more expensive than expected. Additionally, there have been some concerns about the resort's handling of emergencies and unexpected situations.Overall, The Palms Pet Resort & Spa is a solid choice for pet owners who are looking for a reliable and trustworthy facility that offers a wide range of services. While there may be some areas for improvement, the resort's commitment to providing high-quality care and its welcoming and friendly staff make it a great option for many pet owners.It's worth noting that one of the major issues that customers have reported is the lack of staff attention to their pets, especially during playcare. This has resulted in some pets being left unsupervised or unattended for extended periods of time, which can be stressful and even lead to accidents. This is a significant concern and one that the resort should address to ensure that all pets receive the attention and care they need.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Pets Service
Pet groomer
Pet boarding service
Animal Hotels
Pet Grooming
Pet Day Cares
Dog day care center
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