San Antonio
The Place at Oak Hills
8.57
8.57
Features
Fitness center
On-site parking
Swimming pool
Wheelchair accessible entrance
Outdoor Space
Wheelchair accessible parking lot
Maintenance
Dogs allowed
Pets welcome
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Overall
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The apartment complex at Building 2370, NW Military Hwy Highway, San Antonio City, has a generally average rating. The overall rating is 3.2 out of 5 stars. The management team, including Dina and Yolanda, seem to be helpful and responsive to residents' needs. Some residents have praised the maintenance team, particularly WT, for their prompt and professional service. However, there are also several complaints about maintenance issues, including broken appliances, leaky faucets, and pest infestations.Some residents have expressed frustration with the parking situation, particularly the new reserved parking system, which they feel is a "cash grab." There are also concerns about the cleanliness of the laundry rooms and the presence of roaches. Additionally, some residents have reported noise issues, including loud music and barking dogs.On the other hand, some residents have praised the complex's amenities, including the swimming pool, fitness center, and outdoor spaces. They have also appreciated the friendly and helpful staff, including Robert and Robert Guillen, who have been described as "super helpful" and "very responsive to any questions or concerns."Overall, the apartment complex seems to have a mix of both positive and negative experiences. While some residents have had pleasant experiences, others have encountered significant issues with maintenance, parking, and cleanliness. It's essential for potential residents to weigh these pros and cons before making a decision.Some of the issues that may need to be addressed by the management team include:* Improving the maintenance response time and addressing the ongoing maintenance issues.* Reviewing and revising the parking policy to make it more resident-friendly.* Ensuring the cleanliness and maintenance of the laundry rooms and common areas.* Addressing the pest infestation issue and implementing effective measures to prevent it.* Improving communication with residents to address their concerns and provide timely updates on maintenance and repairs.By addressing these issues, the management team can work towards improving the overall experience for residents and increasing the rating of the apartment complex.
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Categories
Real Estate
Apartment rental agency
Apartment complex
Real Estate Agencies
Apartment Rental
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