The location is very well-received by customers, with a high overall score of 4.7. The quality of services and treatments is consistently good, with many customers praising the knowledgeable and skilled estheticians, including Nicole and Brianna. The pricing seems to be reasonable, with some customers mentioning that it's a good value for the services provided. The innovativeness of the spa is also notable, with a variety of services and treatments offered, including nano-needling and lash extensions. However, there are some minor issues, such as a customer mentioning that they found bugs in the corner of their room, but this is an isolated incident and the spa seems to have addressed it by pointing out that the customer had never actually visited the spa. Overall, The Refinery Spa appears to be a high-quality and customer-focused establishment.