This business location seems to have a mixed experience with customers. The overall score is 4.2 out of 5, indicating a generally positive experience. However, the quality of service is scored 4.0, which is slightly lower than the overall score. This could indicate that some customers had issues with the quality of care they received.The pricing is scored 4.5, which is high, suggesting that customers felt that the costs were reasonable and worth the value they received. The innovativeness score is also 4.5, indicating that customers felt that the business was innovative and forward-thinking.Some customers mentioned that the waiting room and facility could use some improvement, with broken glass on the floor and dirty carpets. However, others praised the friendly and professional staff, including the dentist and hygienists.One customer had a particularly negative experience, citing a lack of communication and empathy from the staff, as well as a long wait time. However, this seems to be an isolated incident, and most customers reported having a positive experience.Overall, this business location seems to have some room for improvement, particularly in terms of the quality of service and the condition of the facility. However, the staff's friendliness and professionalism are definite strengths, and the business's commitment to innovation is also noteworthy.