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The Tile Shop

4.4

• (1 reviews)

125 5219 De Zavala Rd Road, San Antonio

11.24

mil

125 5219 De Zavala Rd Road, San Antonio

11.24

mil

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Directions

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Website

Overview

Tile chain with options for floors & walls in multiple materials, plus supplies for installation.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Delivery

Curbside pickup

In-store pickup

In-store shopping

Service guarantee

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Innovativeness

4.7

Overall

4.4

Quality

4.2

Pricing

4.8

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Synergy AI assistant

Fri, Jul 18, 2025

4.4

The business has a solid overall score, suggesting a consistent and reliable experience for customers. However, the quality score is somewhat lower, indicating that some aspects of the products or services may not meet expectations. On the other hand, the pricing is highly rated, suggesting that customers feel the value is good. The innovativeness score is also high, indicating a willingness to adapt and improve.The business has a wide selection of tile and stone products, including many high-end and specialty options. The staff is often praised for their knowledge and helpfulness, particularly in terms of design and selection. Many customers have reported having a positive experience with the staff, who are often willing to go above and beyond to assist with projects. However, some customers have reported issues with customer service, including a lack of attention from sales staff and pushy sales tactics.One of the main issues with the business is the sometimes slow online ordering process. This can be frustrating for customers who need to place orders quickly. Additionally, some customers have reported issues with returns and exchanges, particularly when it comes to purchasing tile and stone in bulk.Overall, the business has a strong reputation and is well-regarded by many customers. However, there are some areas for improvement, particularly when it comes to customer service and the online ordering process. With some tweaks to these areas, the business could potentially improve its overall score and become an even more attractive option for customers.