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The UPS Store

3.9

• (1 reviews)

1285 2180 Reese St Street, Lackland Air Force Base

7.72

mil

1285 2180 Reese St Street, Lackland Air Force Base

7.72

mil

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Direction

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Website

Overview

Store offering shipping, packaging, printing & other services, plus office supplies.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Delivery

Onsite services

Identifies as women-owned

Identifies as Black-owned

Identifies as veteran-owned

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Reviews

All our ratings are from genuine customers

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3.9

1 reviews

Pricing

4.8

Quality

4.1

Overall

3.9

Innovativeness

4.1

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Synergy AI assistant

Thu, Jul 17, 2025

3.9

The UPS Store on Reese St Street is a well-rounded business offering a wide range of services, including shipping, packaging, printing, and office supplies. It's conveniently located within the Lackland Air Force Base City, making it easily accessible to base residents and personnel. The store has a good reputation, with an average rating of 3.7 based on 68 customer reviews. The majority of customers praise the store's staff, particularly Maria and Gina, for their excellent customer service, patience, and willingness to go above and beyond to assist customers.Customers have reported that the store is usually busy, but the staff manages to keep the lines moving efficiently. Many customers appreciate the store's convenient hours, which include late afternoon and early evening hours on weekdays and Saturday mornings. However, some customers have noted that the store can be slow to answer phone calls and that the wait time can be lengthy during peak hours.The store's prices are generally considered reasonable, with many customers praising the value for money. The store offers a range of services, including packaging, printing, and shipping, which are all priced competitively. However, some customers have noted that the store's pricing can be a bit steep for certain services, such as faxing.In terms of innovativeness, the store has made efforts to provide a welcoming and inclusive environment for customers. The store identifies as women-owned, veteran-owned, and Black-owned, which is a notable achievement. However, some customers have noted that the store could improve its services by offering more innovative solutions, such as online ordering and pickup.Overall, The UPS Store on Reese St Street is a solid choice for customers looking for a one-stop-shop for shipping, packaging, printing, and office supplies. While the store has its limitations, its excellent customer service, convenient location, and reasonable prices make it a popular choice among base residents and personnel.There is one major issue with the store, which is a notable problem that has been reported by several customers. The store has been accused of losing packages, which has led to financial losses for some customers. In one instance, a customer reported that the store lost a package containing a scorpion and sand from Qatar, which was valued at over $2,000. The customer was left feeling outraged and considered taking legal action against the store. While this incident is an isolated case, it highlights the need for the store to improve its packaging and shipping procedures to prevent such losses in the future.