Search services or businesess...

San Antonio

Open Now

Sort by:

The UPS Store

3.8

• (1 reviews)

180 999 E Basse Rd Road, San Antonio

5.22

mil

180 999 E Basse Rd Road, San Antonio

5.22

mil

See All photos

Direction

Call now

Website

Overview

Store offering shipping, packaging, printing & other services, plus office supplies.

Features

Onsite services

Wheelchair accessible parking lot

Wheelchair accessible entrance

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

3.8

1 reviews

Overall

3.8

Innovativeness

4.5

Quality

4.2

Pricing

4.5

Submit a review

Synergy AI assistant

Thu, Jul 17, 2025

3.8

This UPS Store location on E Basse Rd has received mixed reviews from customers. While some have had positive experiences with friendly and helpful staff, others have reported issues with customer service, pricing, and quality of service.Some customers have praised the staff for being knowledgeable, efficient, and accommodating, with one reviewer noting that they were "pleasant, helpful, and efficient like times before." Another reviewer appreciated the store's willingness to go above and beyond to meet their needs, stating that they were "patient, kind, and helpful."However, other customers have reported negative experiences, including being treated rudely by staff, being charged unexpectedly for services, and experiencing long wait times. One reviewer mentioned that they were told they needed to pay an additional $5.17 for printing and reprinting a piece of paper, which they felt was excessive. Another reviewer was quoted a price of $69 over the phone, but was later charged $129 when they arrived at the store.Some customers have also reported issues with the store's policies and procedures, including being told they needed to purchase a bubble envelope when they didn't have a box, only to be charged $6.05 for it. Another reviewer was told they needed to provide their own outer box for a return, despite the item already being boxed.Despite these issues, the store has received praise for its innovation and willingness to adapt to customers' needs. One reviewer noted that the staff were able to provide excellent customer service even when the store was busy, and another reviewer appreciated the store's use of technology to streamline the shipping process.Overall, this UPS Store location seems to have its strengths and weaknesses. While some customers have had positive experiences, others have reported issues with customer service, pricing, and quality of service. However, the store's commitment to innovation and customer satisfaction is evident, and with some improvements to its policies and procedures, it could become a more reliable and trustworthy option for customers.