The business has a somewhat average overall experience, with some areas excelling and others falling short. The quality of service is somewhat inconsistent, with a few reviewers experiencing subpar interior cleaning. However, the pricing is competitive and innovative, with a membership model and convenient payment options. The staff is friendly and welcoming, with some standout employees like Corbin, Tanya, and Derek. Despite some issues with organization and productivity, the team is working to improve the customer experience. One major issue that stands out is the long wait times, with some reviewers waiting over two hours for their cars to be detailed. This can be frustrating and may deter some customers from returning.