The overall experience with Thomas Brothers Roofing & Remodeling is good. The quality of their work is also satisfactory, with several customers expressing their satisfaction with the final product. The pricing is competitive, with many customers feeling that they got a fair deal for the services they received. The company's innovativeness is not a major focus, but they do seem to be keeping up with industry developments and offering a range of services.However, one issue stands out - the company does not have a physical location, and their phone number is a call center. This could be a concern for customers who prefer to visit a physical location or meet with a representative in person.