The overall experience at Thrifty Car Rental at the San Antonio International Airport is mediocre, receiving an average rating of 2.8 out of 5. The quality of service and the pricing options are also subpar, with ratings of 2.8 and 3.1 respectively. However, it is worth noting that the location is well-equipped with a women-owned business and wheelchair-accessible parking lot, which is a positive aspect. The majority of reviews complain about long wait times, overcharging, and poor customer service. Some reviewers have had negative experiences with the staff, including being treated rudely and being upsold unnecessary products. Others have reported issues with the rental process, such as being given a car that was not the one they booked or being charged for gas that was not used. There are also several reviews that mention the company's policy of adding additional fees and charges, which can be frustrating for customers. Despite some positive reviews, the overall consensus is that Thrifty Car Rental at the San Antonio International Airport is not a reliable or trustworthy option for car rentals.