This high-end American retailer is known for its fine jewelry, china, and silver, as well as its wedding registry. The store's interior is beautiful, and the staff is generally friendly and welcoming. However, the quality of the products and the overall customer experience can be hit or miss.Some customers have reported receiving excellent service from staff members, while others have experienced poor customer service, including being ignored or treated rudely. The store's policy of requiring appointments for repairs and other services can be inconvenient for customers.One major issue that has been consistently reported by customers is the presence of a single unprofessional staff member, Laiza, who has been described as rude, dismissive, and condescending. This has led to a number of negative reviews and a loss of business for the store.Despite these issues, the store's prices are generally considered to be high-quality and in line with the brand's luxury reputation. The store's offerings are also innovative and unique, with a wide range of products and services available.Overall, the store's strengths and weaknesses are somewhat inconsistent, making it difficult to predict what a customer will experience when visiting. However, with some improvements in customer service and a greater emphasis on quality control, this store has the potential to be a top destination for luxury shoppers.It is worth noting that the store's location at Hudson Yards is a bit tucked away, but the views of the city from the surrounding area are stunning. The store's hours of operation are standard for a retail location, with extended hours on weekends.The store's phone number and website are easily accessible, and the store's social media presence is active and engaging. However, some customers have reported difficulty in getting in touch with the store's customer service team, which can be frustrating for those with questions or concerns.Overall, this store is a solid choice for those looking for high-end jewelry and accessories, but customers should be aware of the potential for inconsistent service and quality.