The location has a well-designed exterior and interior, suggesting a focus on aesthetics. However, there are concerns about the services provided. Clients have reported issues with the therapists, including one who spoke little English and charged extra for a tip. Another client experienced a massage that was more focused on certain areas than others, and a third client reported being charged extra for a tip without being asked. The business has a professional phone number and is listed under reputable co-brand Tranquility Spa. Despite the potential, the business falls short in terms of quality and innovativeness. One major issue is the apparent lack of attention to client needs and boundaries, which resulted in some uncomfortable and even disturbing experiences. The pricing is competitive and perhaps one of the few strengths of the business. Overall, the business seems to struggle with providing a good customer experience, which is a major concern for any business.