San Antonio
Travelodge by Wyndham San Antonio Lackland AFB
8.14
8.14
Features
Free Wi-Fi
Air-conditioned
Free Wi-Fi
Pool
Free parking
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Overall
Innovativeness
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The review of this location is quite disappointing. It's a motel with an average overall score, indicating that it meets basic expectations but doesn't exceed them. Quality is a major concern, with an average score that suggests the facilities and amenities are not well-maintained. The pricing is considered average, but this might be due to the low expectations set by the motel's quality.Some of the clients have reported finding roaches, black mold, and dirty showers. The hotel's cleanliness and maintenance are the primary concerns, as many guests have reported finding various problems with the rooms, including dirty floors, stains on the blankets, and holes in the walls. The customer service is also a major issue, with many guests reporting being treated rudely by the staff.The hotel's location is close to the Lackland AFB and some food places, but the surrounding area is considered high-crime and unsafe. The hotel's rating has been heavily influenced by its low-quality facilities and poor customer service.One issue that needs to be addressed is the hotel's cleanliness and maintenance. Guests have reported finding roaches, black mold, and dirty showers, which indicates a serious problem with the hotel's cleaning and maintenance protocols. The hotel needs to take immediate action to address these issues and ensure that the rooms are clean and well-maintained.Additionally, the hotel's customer service is a major concern. Many guests have reported being treated rudely by the staff, which is unacceptable. The hotel needs to retrain its staff to provide better customer service and ensure that guests feel welcome and respected.Overall, this motel is not a good choice for anyone looking for a clean, comfortable, and well-maintained place to stay. The low quality of the facilities and the poor customer service make it a location to avoid.
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