This Trek Bike Store on W 72nd St in New York City has a welcoming atmosphere and knowledgeable staff who can help with any biking needs. The store is well-stocked with a variety of Trek bikes and accessories, and the staff is happy to answer questions and provide recommendations. Customers have reported excellent service, from minor repairs to purchasing new bikes, and have praised the staff's professionalism and friendliness. The store offers a range of services, including bike maintenance, repairs, and customization, as well as a selection of Trek accessories and apparel. While some customers have reported that the store can be busy, the staff is always willing to help and the wait time is usually short. Overall, this store is a great resource for bikers of all levels and is a popular destination for those looking for high-quality bikes and expert service.Note: The low rating in Quality is due to the fact that some customers have reported being overcharged for minor repairs, as in one of the reviews.