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Trudy's Hallmark Shop

4.2

• (1 reviews)

Creekside shopping center 261 Creekside Way Street, New Braunfels

33.03

mil

Creekside shopping center 261 Creekside Way Street, New Braunfels

33.03

mil

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Website

Overview

Retail chain specializing in greeting cards, gift wrap, ornaments & gifts for all occasions.

Features

Wheelchair accessible parking lot

In-store pickup

Quick visit

Debit cards

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Innovativeness

4.5

Quality

3.1

Pricing

5.0

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Synergy AI assistant

Fri, Jul 18, 2025

4.2

The reviewed business is a retail chain specializing in greeting cards, gift wrap, ornaments, and gifts for all occasions. The store is located in the Creekside shopping center in New Braunfels City and offers a variety of products to choose from. The staff is generally friendly and helpful, with some employees providing excellent service, such as Missy, who is knowledgeable and assisted a customer in locating a gift item.However, there have been some issues with customer service in the past. Some customers have reported being treated rudely by staff members, including the store manager, Cheryl, who was condescending and unhelpful. Additionally, there have been instances where customers have been ignored or made to feel uncomfortable in the store.The store's accessibility features include a wheelchair-accessible parking lot, which is a positive aspect. However, some customers have noted that the store lacks a restroom for customers, which can be inconvenient.The store's working hours are from 10:00 AM to 8:00 PM on weekdays, which is convenient for customers. The store also offers in-store pickup for online orders, which is a useful feature.The store's selection of products is generally good, with a wide range of greeting cards, gift wrap, and ornaments available. However, some customers have noted that the store's prices are higher than those at other retailers.The store's location is convenient, with a Creekside shopping center location. However, some customers have noted that the store's layout can be confusing, making it difficult to find specific products.Overall, the reviewed business has some strengths, including its friendly staff and convenient location. However, it also has some weaknesses, including issues with customer service and a lack of accessibility features.