This location has a mix of positive and negative experiences from customers. On one hand, some customers have reported excellent customer service, with staff being helpful and friendly. For example, one customer praised the team for their professionalism and for making the rental process smooth and easy. Another customer was impressed with the quick and easy pick-up process.On the other hand, many customers have expressed frustration with the location's customer service, citing rude and unhelpful staff. Several customers have reported being charged extra fees without warning, with some even accusing the staff of being dishonest. One customer was shocked to be charged $126 extra for a dolly rental, which they claimed was not mentioned when they made the reservation.The location's prices have been a major concern for some customers, with many feeling that they are overpriced compared to other U-Haul locations. One customer compared the prices to those of Budget and Penske, which they claimed were more competitive.The location's innovativeness is unclear, as there is no mention of any new or unique services being offered. However, some customers have praised the location's cleanliness and security features, such as the 24-hour access and surveillance cameras.Overall, this location seems to be struggling with customer service and pricing, which has led to a low overall rating. However, it's worth noting that some customers have had positive experiences, and the location's cleanliness and security features are a plus.