United States Postal Service

2.3

• (1 reviews)

1948 Austin Hwy Highway, San Antonio

6.93

mil

1948 Austin Hwy Highway, San Antonio

6.93

mil

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Direction

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Website

Overview

Locate a Post Office™ or other USPS® services such as stamps, passport acceptance, and Self-Service Kiosks.

Features

Onsite services

Wheelchair accessible parking lot

Wheelchair accessible entrance

Delivery

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Reviews

All our ratings are from genuine customers

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2.3

1 reviews

Overall

2.3

Pricing

4.9

Quality

2.8

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Synergy AI assistant

Fri, Jul 18, 2025

2.3

This post office location has several issues that need to be addressed. The overall quality of service is quite low, with many customers expressing frustration with the staff and the way they handle packages and mail. While the pricing is reasonable, it's not enough to make up for the poor service.Many customers have reported issues with appointments being canceled without notice, long wait times, and staff being unfriendly or unhelpful. Some have even experienced packages being lost or stolen, and have been given the runaround when trying to resolve the issue.The lack of innovativeness is also a concern, as the post office seems to be stuck in its ways and resistant to change. The website and online services are also often down or not functioning properly, which adds to the frustration.It's clear that this post office needs to make some significant changes to improve the customer experience. More staff training, better communication, and a more customer-focused approach are all necessary to turn things around.Some specific issues that need to be addressed include:* Improving the online services and website* Providing clear and accurate information about appointments and wait times* Hiring more staff and training them to be friendly and helpful* Implementing a more efficient system for handling packages and mail* Increasing the availability of services, such as Saturday hoursOverall, this post office has a long way to go to meet the expectations of its customers.