San Antonio
Urgent Behavioral Health Care
0.67
0.67
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Wheelchair accessible restroom
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This location seems to have a mixed reputation. On one hand, many reviewers have praised the mental health services and the care provided by the staff, especially Dr. Gonzalez and the therapists. They have appreciated the kind and compassionate approach, as well as the willingness to listen and help. Some reviewers have also mentioned that the staff is helpful and courteous.On the other hand, there have been numerous complaints about the front office staff, citing rudeness, unhelpfulness, and a lack of professionalism. Some reviewers have mentioned that they have had to deal with long wait times, difficulties scheduling appointments, and problems with getting their prescriptions filled. Several reviewers have also mentioned that the front office staff can be unempathetic and unresponsive to patients' needs.One major issue that stands out is the policy of automatically scheduling appointments without checking with patients first, which has led to missed appointments and associated fees. Several reviewers have expressed frustration with this policy and felt that it was not handled well by the front office staff.Overall, this location seems to have its strengths and weaknesses. While the mental health services and care provided by the staff are highly praised, the front office staff and their handling of administrative tasks have been a major source of frustration for many reviewers.
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