The business location under review is a car service and car parts store that operates under the Valvoline Instant Oil Change brand. It is located at Building 8258, Bandera Rd Road, San Antonio City, and can be contacted through phone (+12106802767) or online (https://store.vioc.com/tx/sanantonio/oil-change-ir5041.html). The business offers various services, including oil changes, inspections, and vehicle maintenance.The overall score of 4.0 reflects the mixed reviews from customers. Some customers have expressed satisfaction with the business, citing quick and friendly service, as well as competitive pricing. However, others have reported issues with the quality of work, including oil leaks and incorrect maintenance.The quality score of 3.8 suggests that while the business has some strengths, there are areas for improvement. Some customers have reported receiving subpar service, including delays and incorrect maintenance. However, others have praised the business for its attention to detail and thorough inspections.The pricing score of 4.3 indicates that the business is generally competitive in terms of pricing. Some customers have reported finding the prices to be reasonable, while others have felt that they were overcharged.The innovativeness score of 4.2 suggests that the business is generally up-to-date with the latest technologies and practices. However, some customers have reported feeling that the business could do more to offer innovative solutions and services.Some common issues reported by customers include:* Oil leaks and incorrect maintenance* Delays and long wait times* Overcharging for services* Lack of communication and transparency* Inconsistent quality of workHowever, many customers have also reported positive experiences, citing the friendly and helpful staff, quick and efficient service, and competitive pricing.Overall, the business location under review has both strengths and weaknesses. While it has some loyal customers, it also has a number of areas for improvement. With a little more attention to quality and customer service, this business could potentially improve its overall score and become a top-rated car service and car parts store in the area.