San Antonio
Verizon
10.02
10.02
Overview
Experience 5G speed, unlimited wireless plans, and outstanding customer service at one of the nation's largest Verizon Authorized Retailers.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wi-Fi
Quick visit
Curbside pickup
In-store pickup
In-store shopping
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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This Verizon Wireless store at Huebner Oaks has received numerous reviews from customers, with an overall rating of 4.2 out of 5 stars. While some customers have praised the store's friendly and knowledgeable staff, particularly employees like Valerie, Ke'Shan, and Julian, others have expressed disappointment with the service they received.Quality of service has been a mixed bag, with some customers experiencing excellent service, while others have reported long wait times, unhelpful staff, and a lack of attention to detail. One customer reported that they had to wait for 25 minutes before being assisted, while another customer was left feeling frustrated after being told that their problem couldn't be solved.On the other hand, customers have consistently praised the store's pricing, with many reporting that they were able to find great deals on phones and plans. The store's innovativeness has also been praised, with some customers appreciating the store's willingness to try new things and offer unique solutions to their problems.However, one major issue that has been consistently raised by customers is the store's lack of transparency and honesty. Several customers have reported being misled or deceived by staff, including one customer who was told that a service fee was included in the price of a phone, only to discover later that it was not.Another issue that has been raised is the store's ability to handle complex problems. Several customers have reported that their problems were not fully resolved, or that they were transferred from one staff member to another without being able to get a satisfactory answer.Overall, while this Verizon Wireless store at Huebner Oaks has its strengths, it also has some significant weaknesses that need to be addressed. With better training and attention to customer needs, this store could potentially become a top-performing location for Verizon Wireless.
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Sunday
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Categories
Automotive & Boat Service
Shopping
Cell phone accessory store
Electronics store
Car Parts
Cell phone store
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