San Antonio
Vetco Total Care Animal Hospital
13.28
13.28
Overview
Visit your local Petco at 629 E Dundee Rd in Palatine, IL for all of your animal nutrition, grooming, and health needs.
Features
Restroom
Wheelchair accessible restroom
Appointments recommended
Appointment required
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Photos & videos
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Pricing
Overall
Innovativeness
Quality
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The overall experience at this veterinary clinic is decent, with an average rating of 4 out of 5. The quality of care provided by the staff and veterinarians is also average, with some reviews praising their kindness and professionalism, while others have had negative experiences with certain staff members. The pricing is reasonable, with many reviewers appreciating the affordability of services and products. However, some reviewers have expressed frustration with unexpected costs or dishonest pricing practices. The clinic's innovativeness is also average, with some reviewers praising their use of technology and modern facilities, while others have had outdated experiences with certain equipment or procedures. Overall, this clinic seems to be a middle-of-the-road option for pet owners, with some positives and negatives to consider. Some reviewers have had very positive experiences with the clinic, praising the staff's kindness, professionalism, and ability to provide quality care for their pets. They appreciate the clinic's convenient location, friendly staff, and willingness to accommodate their pets' needs. However, some reviewers have had negative experiences, citing issues with communication, scheduling, and the quality of care provided. They have also expressed frustration with unexpected costs, dishonest pricing practices, and a lack of transparency. One reviewer mentioned that they were not impressed with the vet's bedside manner and felt rushed during their visit. Another reviewer expressed frustration with the clinic's policy of not providing a written summary of their pet's visit, making it difficult to track their pet's health and treatment plan. Some reviewers have also noted that the clinic's staff can be hit-or-miss, with some staff members being kind and helpful, while others are less attentive or even rude. They have also expressed concerns about the clinic's handling of certain medical procedures, such as nail trimming and blood draws, which have caused their pets undue stress and discomfort. Despite these issues, many reviewers have praised the clinic's efforts to provide quality care and address their concerns. They appreciate the clinic's willingness to listen to their feedback and make changes to improve their services. However, some reviewers have expressed skepticism about the clinic's commitment to improving their services and addressing their concerns. Overall, this clinic seems to be a decent option for pet owners, but with some significant areas for improvement. While some reviewers have had very positive experiences, others have had negative experiences that have left them feeling frustrated and disenchanted.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Pets Service
Veterinarian
Veterinary Clinics
Animal hospital
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