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Volkswagen of Alamo Heights Service Center

3.7

• (1 reviews)

1402 NE Interstate 410 Loop Street, San Antonio

6.89

mil

1402 NE Interstate 410 Loop Street, San Antonio

6.89

mil

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Overview

Choose the Volkswagen of Alamo Heights dealership in San Antonio, TX, for exclusive sales, certified service, and great prices on VW cars and SUVs.

Features

Oil change

Wheelchair accessible parking lot

Wheelchair accessible entrance

Wheelchair accessible restroom

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Reviews

All our ratings are from genuine customers

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3.7

1 reviews

Innovativeness

3.0

Overall

3.7

Quality

3.4

Pricing

4.0

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Synergy AI assistant

Thu, Jul 17, 2025

3.7

The location provides good services such as oil change, and has a wheelchair accessible entrance, parking lot, and restroom. The staff is generally friendly and helpful, with some employees standing out as particularly excellent, such as Leilani and Victoria. However, there have been some issues with communication and customer service, particularly with the service department. Some customers have reported being left waiting for long periods of time, or not being updated on the status of their repairs. There have also been some complaints about the quality of work performed, with some customers experiencing issues with their vehicles after repairs. The location has a high rating overall, but there are some areas that need improvement.On the other hand, the location has received praise for its friendly and knowledgeable staff, as well as its ability to provide excellent service in a timely manner. Some customers have reported having very positive experiences with the service department, and have been impressed by the staff's professionalism and attention to detail.One of the main issues with the location is the inconsistency in the quality of service. While some customers have had excellent experiences, others have reported being disappointed with the service they received. This may be due to a lack of communication or training among the staff, or it may be a result of the high volume of customers the location receives.The location's pricing is generally considered to be reasonable, with some customers reporting that it is comparable to or even lower than other dealerships in the area. However, there have been some complaints about the cost of repairs, with some customers feeling that they are being overcharged.The location's innovativeness is average, with some customers reporting that it is behind other dealerships in terms of technology and customer service. However, the location is working to improve its services and amenities, such as by offering online scheduling and appointment reminders.Overall, the location has a lot of potential, but it needs to work on improving its consistency and communication with customers. With a little more attention to detail and a focus on providing excellent customer service, this location could be one of the best in the area.