San Antonio
Wells Fargo Bank
18.57
18.57
Overview
We’re here for you in Cibolo to help support your financial goals with personalized attention and empowering everyday banking with self-service tools you can count on. Stop by or make an appointment. Deposit products offered by Wells Fargo Bank, N. A. Member FDIC.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
Cash advance
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Overall
Pricing
Innovativeness
Quality
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The business location at Building 659, Cibolo Valley Dr Drive, Cibolo City is a Wells Fargo Bank branch that offers a range of financial services, including deposit products and everyday banking tools. The branch is wheelchair accessible and has a drive-through service option.Despite the efforts of the staff to provide personalized attention and empower customers with self-service tools, several customers have expressed concerns about the quality of service they received. One customer reported being interrogated and told that they couldn't open a new account without a reason, while another customer had their debit card closed without explanation.There have also been reports of theft and mismanagement of customer accounts, with some customers claiming that tellers were aware of and failed to report suspicious transactions. One customer reported that a teller allowed someone to use their ID to steal thousands of dollars from their account.On the other hand, some customers have had positive experiences at the branch, with one customer praising the friendly and professional staff. However, the overall trend of customer feedback suggests that there are significant issues with the quality of service and management at this branch.The pricing of services at this branch is not a major concern, with most customers reporting that they were not surprised by the fees and charges associated with their accounts. However, the innovativeness of the branch's services and products is a mixed bag, with some customers reporting that they were offered outdated and inadequate options.Overall, while this branch has the potential to provide excellent service, the repeated reports of issues with quality, management, and innovativeness suggest that there are significant problems that need to be addressed.
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Categories
Financial Service
ATM
Banks
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