San Antonio
Wells Fargo Bank
14.88
14.88
Overview
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Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
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This branch is conveniently located on US Hwy 281 N Street in San Antonio City. The branch is open from 09:00 to 17:00 on weekdays and 09:00 to 12:00 on Saturdays, which is suitable for most people's schedules. The staff is generally friendly, and some reviewers have reported having positive experiences with staff members such as Ariel, who went above and beyond to help a frustrated customer. However, many reviewers have reported issues with the service, citing long wait times, unprofessional staff, and a lack of assistance from bankers. Some reviewers have mentioned that the branch seems to be understaffed, with only one or two tellers available to serve a large number of customers. One reviewer mentioned that the staff's attitude is unbecoming, and another reviewer reported being told that a banker was not available, despite the branch being open. The drive-through service is also reported to be slow, with many cars waiting in line. The branch's policies and procedures seem to be inconsistent, as one reviewer was unable to cash a check due to a contract with a third-party service, while another reviewer was able to cash a check without any issues. The branch's accessibility features are available, with wheelchair-accessible parking and entrance. However, the reviewers have reported issues with the service, which may impact the quality of the overall experience.
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