Wilford Hall Ambulatory Surgical Center

2.5

• (1 reviews)

1100 Wilford Hall Loop Street, Lackland Air Force Base

7.95

mil

1100 Wilford Hall Loop Street, Lackland Air Force Base

7.95

mil

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Direction

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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2.5

1 reviews

Overall

2.5

Pricing

4.5

Innovativeness

2.5

Quality

2.1

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Synergy AI assistant

Thu, Jul 17, 2025

2.5

Based on the data, this location seems to be struggling with patient satisfaction and quality of care. The overall rating is 2.1 out of 5, indicating a need for improvement. The quality of care is also 2.1 out of 5, suggesting that patients are not receiving the level of care they expect. The pricing, on the other hand, is 4.5 out of 5, indicating that patients are generally satisfied with the cost of care.One of the major issues with this location is the long wait times for patients. Many reviewers have complained about waiting for hours to be seen, even when they have urgent medical needs. This is a significant problem, as patients are often left in pain or discomfort for extended periods of time. Additionally, some reviewers have reported receiving rude or dismissive treatment from staff, which can be frustrating and demoralizing for patients.Another issue is the difficulty in getting appointments or scheduling referrals. Some reviewers have reported being unable to get appointments with specialists or having referrals lost or misplaced. This can be a significant source of frustration for patients who need follow-up care or specialized treatment.Despite these issues, there are some positive aspects of this location. Some reviewers have praised the staff for being kind and compassionate, and a few have mentioned receiving excellent care from specific providers. Additionally, the facility itself appears to be well-maintained and clean, which is a plus.Overall, this location needs to address its issues with wait times, staff behavior, and appointment scheduling to improve patient satisfaction and quality of care. With some improvements, it could potentially become a better option for patients. However, as it stands, it falls short of expectations.