The hotel has a straightforward design and amenities, which might not be impressive for guests looking for unique experiences. However, it offers a comfortable stay for those seeking a convenient and budget-friendly option. The indoor pool and hot tub are a plus for families and couples. The hotel's location near popular attractions like Gruene Hall is a significant advantage. However, some guests have reported issues with cleanliness, noise, and customer service, which might deter repeat visitors.Some guests have praised the hotel's staff for being friendly and helpful, while others have had poor experiences with rude or uncooperative staff members. The hotel's cleanliness has been a mixed bag, with some rooms being thoroughly cleaned and others being dirty and having maintenance issues. The hotel's pricing is competitive, but some guests have felt that it's not worth the cost, especially considering the issues they've encountered.The hotel's breakfast has been praised by some guests for being hot and varied, while others have found it to be cold and limited. The hotel's location is a major selling point, with many restaurants and shops nearby. However, some guests have reported issues with noise and parking.One of the most significant issues guests have reported is the hotel's cleanliness, particularly in terms of bed bugs and pests. The hotel has taken steps to address these issues, including intense heat treatment and replacing linens. However, some guests have still had unpleasant experiences.Despite the issues, the hotel's location and amenities make it a good option for families and couples looking for a budget-friendly stay. However, guests should be aware of the potential issues and take steps to mitigate them.