San Antonio
WoodSpring Suites San Antonio North Live Oak I-35
13.41
13.41
Overview
Unfussy extended-stay hotel offering casual rooms with kitchenettes, plus free parking & Wi-Fi.
Features
LGBTQ+ friendly
LGBTQ+ friendly
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Overall
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Overall, this hotel seems to have a mix of positive and negative experiences. The third-party ratings indicate an average rating of 3.3, which suggests a mediocre experience for guests. However, upon closer examination of the client feedbacks, it appears that some guests had extremely poor experiences, while others had positive ones.Some of the issues mentioned by guests include stained tubs, bugs in the rooms, and poor cleanliness. However, some guests praised the staff, particularly LaQuan, for their excellent customer service and friendly demeanor.The hotel's location seems to be a mixed bag, with some guests finding it convenient and others complaining about the surrounding area being noisy or having a high accident ratio.One issue that stands out is the inconsistent quality of the rooms and services. Some guests reported finding roaches, dirty rooms, and poor maintenance, while others had clean and comfortable rooms. This inconsistency suggests that the hotel may not have a strong quality control process in place.Overall, while this hotel has some redeeming qualities, such as its staff and location, it seems to have significant issues with cleanliness and quality control. Guests should be aware of these potential problems before booking a stay.To improve, the hotel could focus on implementing a stronger quality control process to ensure that all rooms and services meet a certain standard. This might involve more frequent cleaning and maintenance, as well as training staff on customer service and conflict resolution.Additionally, the hotel could consider implementing more effective communication channels to address guest concerns and issues in a timely manner. This might involve providing more detailed information about the hotel's services and amenities, as well as having a more responsive front desk staff.By addressing these issues, the hotel could improve the overall quality of the guest experience and increase customer satisfaction.
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Hotels
Hotels & Rental properties
Hotel
Extended stay hotel
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