This business location offers a wide range of services, including storage, car rental, and sales of building materials and tools. The staff is generally friendly and helpful, with many customers praising the knowledge and professionalism of the employees, particularly Veronica and Melissa. They are known for going above and beyond to meet customers' needs and provide excellent customer service. The facility is clean and well-maintained, with amenities such as a gender-neutral restroom and wheelchair-accessible parking and entrance.However, there have been some issues with communication and price increases, which have left some customers feeling frustrated and disappointed. One customer reported being called on their personal cell phone by a staff member, which was perceived as an invasion of privacy. Another customer experienced a problem with the facility's policy on after-hours access, which led to a confrontation with a staff member.Despite these issues, the business has a strong reputation for providing a safe and secure storage environment, with many customers praising the facility's cleanliness and security features. The location is also LGBTQ+ friendly and welcoming, with a trans-safe space and accommodations for people with disabilities.Overall, this business location is a good option for customers looking for a reliable and customer-focused storage and service provider. However, it's worth noting that there may be some areas for improvement in terms of communication and policy clarity.The prices are generally reasonable, with some customers reporting that they are lower than those at other storage facilities in the area. However, there have been some price increases over time, which have been met with frustration from some customers.In terms of innovativeness, the business has made efforts to provide a welcoming and inclusive environment for customers, including the creation of a trans-safe space and the use of amenities such as a gender-neutral restroom. However, there may be opportunities for further innovation and improvement in terms of customer service and communication.