Universal City
A-MAX Auto Insurance
13.15
13.15
Overview
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Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Quality
Pricing
Overall
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This location of A-MAX Auto Insurance has its strengths and weaknesses. The pricing of insurance policies seems to be a strong point, with many customers appreciating the affordability of their services. However, the quality of service and experience can be hit-or-miss, with some customers reporting positive interactions with friendly and helpful staff, while others have had issues with professionalism and responsiveness.The location is easily accessible, with a wheelchair-accessible parking lot and entrance, making it convenient for customers with disabilities. The working hours are also convenient, with extended hours on weekdays and Saturdays.Despite the potential issues, the location has its loyal customers, with many people singing the praises of their customer service and competitive pricing. The staff seems to be knowledgeable and willing to go the extra mile to find the best policy for customers. However, there are also some red flags, such as slow computer systems and unprofessional behavior from some staff members.Overall, this location seems to be a decent option for customers looking for affordable car insurance, but it's essential to be aware of the potential issues and take a closer look before making a decision.Some customers have reported having a great experience with Ashley, who is described as helpful, friendly, and knowledgeable. Selena, the office manager, has also received praise for her exceptional customer service and ability to find good prices for customers.However, some customers have reported negative experiences, including being ignored on the phone, being given attitude by staff, and being charged extra fees. One customer reported that their policy was not completed as promised, and they were left to sort out the issues on their own.To improve, the location could focus on providing more consistent and professional service, investing in faster computer systems, and training staff to handle customer complaints more effectively. With some adjustments, this location has the potential to become a top-rated insurance provider.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Automotive & Boat Service
Financial Service
Car Insurance
Life Insurance
Home Insurance
Renter's insurance agency
Auto insurance agency
Insurance broker
Motorcycle insurance agency
Insurance company
Insurance agency
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