Universal City
Affinity Family Care Clinic
5.44
5.44
Overview
Caring for families in Cibolo, TX.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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The provided location, Affinity Family Care Clinic, seems to offer a decent level of care, but some issues have been raised by patients. The staff is generally friendly and accommodating, with some providers, such as NP Sean Dittman and Diane Turner, receiving high praise for their approachable and caring demeanor. They take the time to listen to patients' concerns and provide thorough explanations. However, there have been instances of long wait times, difficulty in getting appointments, and a lack of communication from the office staff. One patient mentioned being unable to get ahold of the clinic by phone, and another reported being told that the clinic was unable to see new patients for 2+ months. Additionally, some patients have expressed frustration with the clinic's policy on referrals, lab work, and prescription medication. One patient reported being told that the clinic was not authorized to write prescriptions for a certain medication, which could be seen as a lack of transparency. Another patient mentioned being charged a "paperwork fee" for a signature on a piece of paper, which they felt was outrageous. Despite these issues, many patients have reported having positive experiences with the clinic, and some have even credited the providers with helping them discover and manage chronic health conditions. Overall, it seems that Affinity Family Care Clinic has the potential to provide good care, but may need to work on improving communication and addressing some of the issues raised by patients.
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