The business is located in a convenient area and has good working hours. The staff is friendly and welcoming, which makes the experience pleasant for both kids and parents. The dental clinic is designed to be fun and kid-friendly, with various play areas and toys to keep children entertained while they wait. The team is gentle and patient with children, making them feel at ease during dental procedures. However, there have been some issues with insurance and billing, which can be confusing and frustrating for patients. Overall, the business provides good quality service, but there is room for improvement in terms of transparency and communication. It's worth noting that the business is willing to listen to feedback and make amends when mistakes are made. One of the major issues that was highlighted in the reviews is the inconsistent handling of insurance and billing. Some patients reported being lied to about their insurance coverage, or being charged unexpectedly high fees. This can be a major source of frustration and distrust for patients. On the other hand, the business has a strong focus on making children feel comfortable and at ease during dental procedures. The staff is described as friendly, patient, and gentle, and the clinic is designed to be fun and engaging for kids. Overall, the business provides good quality service, but there is room for improvement in terms of transparency and communication. It's worth noting that the business is willing to listen to feedback and make amends when mistakes are made.