Universal City
Aloft San Antonio Airport
13.09
13.09
Overview
Stylish hotel with self-service dining, a hip bar & an outdoor pool, plus a free airport shuttle.
Features
LGBTQ+ friendly
LGBTQ+ friendly
Free Wi-Fi
Air-conditioned
Free Wi-Fi
Pool
Free parking
Submit a review
Overall
Pricing
Quality
Innovativeness
Submit a review
The hotel has a unique and stylish design, which is a plus. However, the quality of the rooms and amenities is below average. The rooms were not properly cleaned, and the amenities, such as the shower, were not functioning properly. The hotel also had a poor maintenance record, with issues like leaky faucets and broken toilets.One of the major issues with the hotel is the lack of hot water. Several guests reported taking cold showers, and the hotel seemed to be aware of the issue but failed to address it. This is a basic amenity that is expected at any hotel, and the hotel's failure to provide it is a major letdown.The hotel's staff was also a problem. Several guests reported being rude and unhelpful, and some even seemed to be lying about the issues with the hotel. The hotel's management seemed to be unresponsive to guest concerns, and the hotel's customer service was poor.The hotel's location is convenient, but it's not worth the hassle of dealing with the hotel's issues. The hotel is located near the airport, which is a plus, but the surrounding area is not very safe. There are reports of car break-ins and theft, and the hotel's parking lot is not well-lit.Overall, the hotel is a disappointment. The quality of the rooms and amenities is below average, the staff is unhelpful, and the hotel's management is unresponsive to guest concerns. The hotel's location is convenient, but it's not worth the hassle of dealing with the hotel's issues. If you're looking for a safe and clean place to stay, look elsewhere.Some specific issues that were reported by guests include:* Hair in the corners of the room and shower* Broken appliances, such as the refrigerator and TV* Leaky faucets and broken toilets* Cold showers* Poor maintenance record* Unhelpful and rude staff* Unresponsive management* Safety concerns, including car break-ins and theft* Poor customer serviceIt's worth noting that the hotel's ratings are mixed, with some guests giving it high marks and others giving it low marks. However, the majority of guests reported having a poor experience at the hotel.
Own this business?
Categories
Hotels & Rental properties
Hotels
Entertainment & Events
Event Planners
Hotel
Meeting planning service
Contact business
1