Universal City
American Bank
2.67
2.67
Overview
Banking done right here in your own backyard. TexStar was born right here in the Lone Star State so you can be sure that your money will stay in the communi
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
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Pricing
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Texstar Bank is located in a convenient spot in Converse City, making it easily accessible to customers. The building has a wheelchair-accessible parking lot and entrance, which is a great feature for people with mobility issues. The drive-through service option is also available, allowing customers to quickly conduct their banking business without having to leave their cars.The bank's working hours are standard, with a bit of an extension on Fridays to accommodate customers who need to conduct their banking on weekends. Unfortunately, it seems that the bank is closed on Saturdays and Sundays.One major issue that seems to be a recurring problem at this bank is the poor customer service. Several customers have reported being treated rudely by bank staff, including a manager at the main office. This has led to a negative experience for many customers, which has likely contributed to the bank's low overall rating.Despite this issue, some customers have had positive experiences with the bank's staff. One customer raved about the friendly service they received, and another mentioned that the staff at the Converse location have always been helpful over the phone.The bank's co-branding with American Bank may also be a plus for some customers, as it suggests a level of partnership and cooperation between the two institutions.Overall, while Texstar Bank has some redeeming qualities, the poor customer service is a major concern that needs to be addressed in order to improve the overall customer experience.
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