Universal City
Apple West 14th Street
1576.77
1576.77
Overview
Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wi-Fi
Delivery
Onsite services
Quick visit
In-store pickup
In-store shopping
Assembly service
Electronics
Repair services
Photos & videos
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Pricing
Quality
Overall
Innovativeness
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This store has a sleek and modern design, with a three-story glass spiral staircase that makes it stand out. The staff is generally friendly and helpful, but some employees seem to be more knowledgeable than others. Some customers have reported waiting for extended periods of time for assistance, which can be frustrating. The prices for products and services are relatively high, but some customers feel that the quality of the products and the expertise of the staff justify the cost. Overall, the store seems to be doing a good job of providing a unique and modern shopping experience, but there is room for improvement in terms of customer service and efficiency.The store's ability to repair and replace damaged devices is impressive, with many customers reporting quick and efficient service. However, some customers have reported issues with the process, such as being told that a repair would take longer than expected or being charged extra for services that were not clearly communicated. The store's loyalty program and rewards system seem to be well-regarded by customers, who appreciate the perks and discounts they offer.One notable issue that has been reported by some customers is the long wait times for assistance, particularly during peak hours. Some customers have reported waiting for 30 minutes or more to be helped, which can be frustrating and may cause some customers to consider shopping elsewhere. Additionally, some customers have reported that the staff can be dismissive or unhelpful, which can make it difficult to get the assistance they need.Despite these issues, the store seems to be doing a good job of providing a unique and modern shopping experience. The staff is generally friendly and helpful, and the store's design and layout are well-regarded by customers. Overall, this store seems to be a good option for customers who are looking for a high-end shopping experience and are willing to pay a premium for quality products and expert service.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Shopping
Electronics Stores
Home & Daily Service
Appliance Repair
Electronics repair
Electronics store
Mobile phone repair shop
Computer repair service
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