Universal City
Archdiocese of San Antonio -Holy Cross Cemetery
4.71
4.71
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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This location seems to be a well-maintained and peaceful place for those who visit to pay their respects. The staff is generally friendly and accommodating, as evident from the positive reviews. However, there are a few issues that need to be addressed. One major concern is the lack of customer service, with some reviewers reporting rude and unhelpful staff. This is a major drawback for a place that is supposed to provide comfort and support during difficult times. Additionally, there have been instances of maintenance equipment being driven over graves, which is unacceptable and shows a lack of respect for the deceased and their families.Overall, this location has its strengths, but it also has some significant weaknesses that need to be addressed. With some improvements in customer service and maintenance, this location could become a truly wonderful place for those who visit. As it stands, it's a solid 4.1 out of 5, but it has the potential to be even better.The staff's friendliness and helpfulness are a major asset, as seen in reviews that praise their efforts to assist with burials and other services. However, the opposite is also true, with some reviewers reporting poor treatment by staff.The cemetery's maintenance is generally well-done, with well-manicured lawns and beautiful landscaping. However, there have been instances of maintenance equipment being driven over graves, which is a major issue.The pricing is generally fair, with some reviewers praising the value for the cost. However, this may not be the case for all visitors, particularly those who are not familiar with the pricing structure.In terms of innovativeness, this location could benefit from modernizing its processes and technology. Some reviewers have reported difficulty with outdated systems and a lack of online payment options.One notable issue that has been reported by multiple reviewers is the lack of customer service. Some staff members have been described as rude and unhelpful, which is unacceptable for a place that is supposed to provide comfort and support during difficult times.
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Categories
Community & Government
Cemetery
Community Service
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