Based on the reviews, the business seems to be a reliable and trustworthy place for used car parts. The staff is generally friendly and helpful, with many reviewers mentioning specific employees, such as Moya, Jesse, and Abraham, who provided excellent customer service. The business has a wide selection of parts and offers competitive pricing, which is a major plus. However, there have been some issues with inventory management, with a few reviewers mentioning that they were told a part was available only to later find out it wasn't. Some reviewers also mentioned that the business can be slow to respond to phone calls and inquiries. One reviewer had a particularly negative experience, citing rude customer service and being told that the staff was there to make money, not friends. This issue was addressed by the owner, who apologized and offered to look into the matter further. Overall, the business seems to be a good option for those in need of used car parts, but it's essential to be patient and persistent when dealing with the staff.