Avis Car Rental

3.5

• (1 reviews)

101 166 N Loop 1604 E Street, San Antonio

12.84

mil

101 166 N Loop 1604 E Street, San Antonio

12.84

mil

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Overview

Find an Avis car rental location near you. Avis has a wide range of car options and thousands of convenient locations.

Features

Wheelchair accessible parking lot

Active military discounts

Wheelchair accessible entrance

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Reviews

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3.5

1 reviews

Overall

3.5

Quality

3.3

Pricing

4.8

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Synergy AI assistant

Fri, Jul 18, 2025

3.5

The location is wheelchair accessible with a parking lot and entrance. The staff seems to be friendly and helpful, with some employees providing excellent customer service, such as DJ, who is praised for his kindness and professionalism. However, there have been some issues with car cleanliness, with some customers reporting dirty cars with trash and stains.Some customers have had difficulty with the rental process, including being told that their reservation is not available, or being offered a car that is not in good condition. Additionally, some customers have reported issues with customer service, including being talked over or being given incorrect information.The location seems to have some issues with managing customer expectations, with some customers being told that their car is not available, only to be offered a different car that is not in good condition. The location also seems to have some issues with cleanliness, with some customers reporting dirty cars and trash.The location has a wide range of vehicles available, including vans, which is a plus for customers who need to transport a large group. The location is also open at convenient hours, with extended hours on certain days.Some customers have reported issues with communication, including being told that their car is not available, or being given incorrect information. However, the location seems to be actively working to resolve these issues, with employees responding to customer complaints and offering solutions.Overall, the location seems to have some issues with customer service and cleanliness, but also has some strengths, such as its convenient location and wide range of vehicles available. With some improvements in these areas, the location could provide an even better experience for its customers. It is worth noting that one of the major issues is the inconsistency in customer service and cleanliness.