This location has a strong reputation, with a high overall score. However, the quality of service has room for improvement. Residents' families have expressed concerns about communication and the ability to access their loved ones. On the other hand, the pricing is competitive and the facility offers unique features such as wheelchair-accessible parking and entrance.One issue that stands out is the facility's handling of dementia patients' personal belongings and family connections. A reviewer reported that the facility's director allowed a power of attorney to control their aunt's belongings and isolate her from her family, which led to a negative experience.Despite this issue, the facility has received praise for its care and support. A reviewer reported that their mother, who had dementia, received excellent care and was loved unconditionally by the staff. The facility's director, Lydia, was commended for her ability to build relationships with residents and their families.The facility's innovativeness is a strong point, with a focus on providing a supportive and inclusive environment for residents. However, the quality of service needs to be improved to meet the high standards set by the facility's other features.Overall, this location has the potential to be a great choice for those seeking a supportive and inclusive community. However, it's essential to carefully consider the facility's handling of dementia patients and family relationships before making a decision.