The location at 17460, I-35 N Street, Suite 300, Schertz City has some negative reviews, which suggest that customers often experience long wait times and issues with customer service. Many reviewers have mentioned that there is only one teller available, which causes delays and frustration. Additionally, some customers have reported being treated rudely by staff members. On the other hand, some reviewers have had positive experiences with the location, citing friendly and helpful staff, such as Donna, who was mentioned in multiple reviews. The location also has features such as wheelchair-accessible parking and entrance, and a drive-through service option. However, the limited hours and lack of availability of certain services, such as the ability to cash checks, have been a source of frustration for some customers.