The business location has an overall score of 4.2 out of 5. It appears that the staff is generally friendly and willing to help, with several customers mentioning their pleasant experiences with Toby and other mechanics. The business also seems to be transparent about prices and services, with many customers appreciating the honesty and clear explanations.However, there are some issues with quality control, as some customers have experienced problems with their vehicles after leaving the shop. For example, one customer had a battery replaced without their permission, and another had a thermostat housing gasket installed without a proper gasket, leading to a coolant leak. These issues suggest that the business may not always follow proper procedures or communicate effectively with customers.The pricing at the business seems to be generally reasonable, with many customers appreciating the competitive prices and good value for the services provided. However, some customers have mentioned that they were charged extra for unnecessary repairs or parts.The business seems to be innovative in terms of its services and technologies, with several customers mentioning the use of advanced diagnostic tools and equipment. However, some customers have also mentioned that the business could improve in terms of its communication and transparency.Overall, the business has both strengths and weaknesses, and it is clear that there is room for improvement in terms of quality control and customer communication. With some adjustments and improvements, the business could potentially achieve a higher overall score.