Universal City
Best Western Alamo Suites
15.66
15.66
Overview
Unfussy suites in a casual hotel with free breakfast, parking & Wi-Fi, plus an indoor pool.
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The hotel has an average rating of 4.3, indicating a good experience for most guests. The quality of the hotel is rated 4.1, suggesting that the facilities and services are generally good, but may not be exceptional. The pricing is rated 4.6, indicating that the hotel offers a good value for the price. The innovativeness of the hotel is rated 4.5, suggesting that the hotel is not particularly innovative or groundbreaking, but still offers a good experience.One of the major issues with this hotel is the noise levels, with some guests reporting that the hotel is located in a sketchy area with stray cats and abandoned buildings. Additionally, some guests have reported issues with the front desk staff, with one guest reporting that the staff was rude and unhelpful when they tried to report a bed bug infestation. The hotel's location is also a concern, with some guests reporting that it is not within walking distance of the city center.The hotel's breakfast is a highlight, with many guests praising the quality and variety of the food. The indoor pool and hot tub are also a hit with guests, who appreciate the relaxing atmosphere they provide. The hotel's staff is generally friendly and helpful, with many guests praising the service they received.Overall, the hotel is a good option for travelers who are looking for a comfortable and convenient place to stay in San Antonio. However, guests should be aware of the potential issues with noise levels and the front desk staff, and may want to consider other options if they are particularly sensitive to these issues.The hotel's location is also a concern, with some guests reporting that it is not within walking distance of the city center. However, the hotel offers free parking, which is a major plus for many guests. The hotel's cleanliness is also a concern, with some guests reporting that their rooms were not clean when they arrived.The hotel's staff is generally friendly and helpful, with many guests praising the service they received. However, some guests have reported issues with the front desk staff, with one guest reporting that the staff was rude and unhelpful when they tried to report a bed bug infestation. The hotel's breakfast is a highlight, with many guests praising the quality and variety of the food.Overall, the hotel is a good option for travelers who are looking for a comfortable and convenient place to stay in San Antonio. However, guests should be aware of the potential issues with noise levels, front desk staff, and location, and may want to consider other options if they are particularly sensitive to these issues.
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