Universal City
Bexar County Military and Veterans Services Center
12.66
12.66
Overview
Bexar County Government website. Commissioners Court, Elected Officials, County Offices, Jury Duty Information, Election Information, Court Information, Community Information and Information for Veterans.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Quality
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This location seems to be a well-established and reliable service for military veterans. With a 4.8 overall rating, it's clear that clients have been very satisfied with their experiences. The quality of service is particularly noteworthy, with a 4.9 rating, suggesting that clients have received high-quality assistance with their VA claims and other benefits.The office is easily accessible by car, with a wheelchair-accessible parking lot and entrance. The working hours are standard, with a Monday-to-Friday schedule from 8:00 AM to 5:30 PM.The staff is knowledgeable and helpful, with several team members, including Marsha Covington, Gilbert, Scott Delphia, and Nick Rivera, receiving praise from clients for their professionalism, expertise, and compassion. Some clients have even reported being able to get their claims processed quickly and efficiently, with one client receiving a 100% disability rating just a few months after their appointment.While there are a few negative reviews, they seem to be isolated incidents, and the majority of clients have had positive experiences. One client even reported being able to get help with their claim despite being unable to make an appointment due to a miscommunication.However, there are a few areas for improvement. Some clients have reported difficulty in getting in touch with the office by phone, with automated systems and long wait times making it difficult to reach a live person. Additionally, one client reported being treated rudely by a staff member, which is unacceptable for a service aimed at supporting veterans.Overall, this location seems to be a valuable resource for military veterans, offering high-quality service and assistance with VA claims and other benefits. While there are some areas for improvement, the majority of clients have had positive experiences, and the staff is knowledgeable and helpful.
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Categories
Community & Government
Veterans center
Community Service
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