Universal City
Bluebonnet Pet Crematory
2.37
2.37
Features
Onsite services
Wheelchair accessible parking lot
Wheelchair accessible entrance
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This business location has a positive overall rating. The staff is generally caring and compassionate, especially during difficult times when pet owners are dealing with the loss of their beloved pets. They are willing to go the extra mile to ensure that the pet's remains are handled with dignity and respect.The business has a wheelchair-accessible parking lot and entrance, making it easily accessible for people with mobility issues. They also offer on-site services, which can be convenient for pet owners who want to be present during the cremation process.The business is transparent about their pricing, which is generally considered reasonable. They offer a range of urn options and can accommodate special requests, such as making a paw print or including a hair clipping.However, there have been some issues with customer service, particularly with regards to communication and follow-up. One customer reported that they were left waiting for a phone call back, and another customer was unhappy with the way their pet's remains were handled.Despite these issues, the business has a strong reputation in the community, with many customers praising their compassion, professionalism, and affordable prices. They also have a unique feature, such as Peter the blind cat, which adds a personal touch to the business.It's worth noting that the business has a policy of being honest and transparent with their customers, which is evident in their response to negative reviews. They acknowledge mistakes and apologize for any inconvenience caused, which shows that they value their customers' feedback and are committed to making things right.Overall, this business location is a good option for pet owners who are looking for a caring and compassionate service to handle their pet's cremation. However, it's essential to be aware of the potential issues with customer service and to communicate clearly with the staff to ensure that your needs are met.
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Categories
Community & Government
Cremation service
Community Service
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