Brookdale Maltsberger

4.4

• (1 reviews)

13303 Jones Maltsberger Rd Road, San Antonio

10.11

mil

13303 Jones Maltsberger Rd Road, San Antonio

10.11

mil

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Overview

Through this program, Brookdale residents can have personal care items, like toiletries, delivered right to their door.

Features

Onsite services

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Quality

4.7

Pricing

4.3

Overall

4.4

Innovativeness

4.8

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Synergy AI assistant

Thu, Jul 17, 2025

4.4

This business location is a great option for individuals seeking assistance with daily living needs. The staff is highly professional and compassionate, providing personalized care to each resident. The facility is well-maintained and equipped with necessary amenities, including wheelchair-accessible parking and entrance. The wide range of engaging activities and social events creates a vibrant and fulfilling living environment.Some staff members, such as Cruz, Annette, and Jessica, stand out for their exceptional care and dedication to residents' well-being. However, there is one notable issue that raises concerns - there have been reports of staff members being mentally and emotionally abusive towards residents, particularly those with dementia and Alzheimer's. While the owner has acknowledged these comments and assured that disciplinary action will be taken, it is essential to address this issue to ensure the highest quality care.The facility offers comprehensive services, including medication management, assistance with daily activities, and access to skilled nursing care when needed. The medical staff is highly competent and responsive, ensuring that residents receive prompt attention and personalized care. Overall, this location is a good choice for those seeking a supportive and enriching environment for their loved ones, but attention to the mentioned issue is necessary to maintain the highest standards of care.