The location of Burns and Black, PLLC on Rittiman Rd in San Antonio City is a suitable choice for those seeking legal services. The office appears to be wheelchair accessible, making it inclusive for people with mobility issues. However, the experience of some clients has been marred by unresponsiveness, with one client reporting difficulty in getting in touch with the firm after scheduling a meeting.The office hours seem to be convenient, with a standard schedule from Monday to Wednesday, but it's essential to note that the office is closed on Fridays and weekends.It's worth mentioning that the firm is LGBTQ+ friendly, which is a significant advantage for those in the community seeking legal representation.The only drawback that stood out was the issue of unresponsiveness experienced by one client, who had to leave multiple voicemails without receiving a call back.The firm's co-branding with Burns and Black, PLLC suggests a strong reputation, but the third-party ratings of 3.0, based on 3 reviews, indicate a need for improvement.Overall, while Burns and Black, PLLC appears to have its strengths, the unresponsiveness issue casts a shadow on the firm's reputation. It's crucial for the firm to address this concern to provide a better experience for its clients.