This business has a reputation for being unreliable, as evidenced by the numerous complaints about unreturned calls, no-shows, and lack of professionalism. On the other hand, some customers have reported good experiences, including praise for responsiveness and a positive interaction with an employee. Pricing seems to be a strong point, but it's unclear how this affects the overall value. There are concerns about the quality of work, with several customers reporting issues such as overcharging, poor communication, and damage to property. Additionally, there have been instances of untruthfulness and lying to customers. It's worth noting that a few customers have reported receiving a 5-star experience, but these are the exception rather than the rule.